Returns and Refunds Policy
RE-LAX CBD LLC
Thank you for shopping at RE-LAX CBD.
If you are not completely satisfied with your purchase, we are here to help.
Returns
Our policy lasts 15 days on most unopened products. If 15 days have passed from the delivery date, we unfortunately can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
No returns, refunds or exchanges on any products not able to be sold because of any causes beyond the control of either party, including but not limited to, acts of God, weather, war, civil unrest, strikes, lockouts, riots, insurrection, terrorist attacks, government regulatory actions, acts or decrees of governmental or military bodies, fire, casualty, flood, earthquake, or any other force majeure event.
No refunds on any vaping products.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment in 3-7 business days. Please note, we do not offer refunds on wholesale orders.
Refund issues (if applicable)
If you haven’t received a refund yet, first check with your bank. It may take some time for processing before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@relaxcbdproducts.com
Sale items (if applicable)
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to complete an exchange, send us an email at info@relaxcbdproducts.com and send your item to: 259 SE 1st Terrace, Bay 4, Deerfield Beach, FL 33414, USA.
Shipping
To complete your return, mail your product(s) to: 259 SE 1st Terrace, Bay 4, Deerfield Beach, FL 33414, USA. Depending on your location, the shipping times may vary.
